If you need any assistance with your purchase, please contact us at [email protected]
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Absolutely! You can login to your account and change your shipping frequency at any time. If you change your shipping frequency within 48 hours of your next order shipping, your change will take place after that order has shipped. If you have any questions about the timing of your shipping please email us at [email protected].
They will be shipped based on the frequency selected at initial checkout. Once payment has been approved, your filter(s) will be shipped within 2 business days of the order. All shipping times are normally less than 3 business days.
At this time, we only ship within a certain distance of our headquarters. The states that we currently ship to are listed below. We will continue to add additional states as we expand. If you live in a state that we do not currently service but you are interested in signing up, please email us at [email protected] and we will work with you to see what we can do!
Alabama – Arizona – Arkansas – Colorado – District of Columbia – Florida – Georgia – Illinois – Indiana – Iowa – Kansas – Kentucky – Louisiana – Maryland – Michigan – Minnesota – Mississippi – Missouri – Nebraska – Nevada – New Mexico – North – Carolina – Ohio – Oklahoma – South Carolina – Tennessee – Texas – Utah – Virginia – West Virginia
You will be charged for your filter(s) on the frequency you selected at initial checkout. If you picked every 3 months, you will be charged only once every 3 months until cancelled.
Absolutely! You can login to your account and change your shipping frequency at any time. If you change your shipping frequency within 48 hours of your next order shipping, your change will take place after that order has shipped. If you have any questions about the timing of your shipping please email us at [email protected].
Yes. Go to your account page and update your information in the “Payment Methods” section.
We realize that sometimes things can go awry in transit. If your filter arrives and the box is damaged extensively enough that it has impacted the filter inside, please send us an email at [email protected] with a photo of your filter and we will immediately send a replacement. The photo will allow us to communicate with our carrier about any issues that come up.
Please CLICK HERE to read our full return policy.
Absolutely! If you are needing a custom filter size, please contact us at [email protected] and we will work with you to meet your filter needs. If you would like to place a custom filter order with us it is usually a 3-4 week turn around for the first filter but your subsequent filters would be shipped on time using the frequency you select during check out.
We would love to work with you to meet your filter needs. Please contact our sales department at [email protected] for specialized pricing and details about our bulk buying options.